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Managed Support Services

If you don’t have the systems administration resource your organisation needs to manage your IT network infrastructure, or simply do not have the time or skills to keep your systems running 24 x 7, 7global will help.

We will support your appliances whether you buy from us or you have existing devices that you currently use that you wish us to manage, with all the benefits our expertise brings to your organisation.

For more information on some of the products 7global will manage for you please click here.

What you get

Technical Helpdesk – Expert support, backed by strict SLAs on call handling and incident response times. 
Proactive Monitoring 24x7x365 – Bespoke monitoring software allows 7global to proactively monitor your IT infrastructure, so that threats and issues are highlighted and fixed as they emerge.
Change Control – Change is inevitable in IT, but managing the process and providing clear audit trails are vital if change is to have a positive and beneficial impact on business.
Software and Hardware Maintenance – 7global’s Managed Support Services will normally include manufacturer’s maintenance/replacement warranty.
Customer Reporting Portal – 7global provides Managed Service customers with access to a reporting portal. A number of important reports are made available, both real time and historical. For a demo of the reporting portal and the types of report available, click here.

Our Support analysts are experts in their field. We not only keep client services operational by delivering a broad range of skills, experience and expertise, but also by provide friendly, supportive technical advice whenever necessary.

Methodology based on continuous improvement

Our method to providing Managed Support services is based on a cycle of continuous improvement, the AMMRO model:

Working with us is all about maximising your technology investment through intelligent analysis, planning, deployment and management. In simple terms, it works like this:

• We define and understand the business requirement.
• We help optimise the existing solution or design a new one to that end.
• We help build and deploy that solution and host it where required.
• We proactively manage the solution – perpetually – to leverage the best possible
  performance from it.

The foundation of this philosophy is 7global’s Perpetual AMMRO Model – an ongoing technology optimisation and management strategy unlike any other. AMMRO stands for Assess, Manage & Monitor, Report and Optimise. It’s just what it sounds like – a technology management model that never stops working. It remains in perpetual motion every minute of every day of your relationship with 7global. 

Here is how AMMRO works.

• ASSESS - Investigate & define the Business Requirements
• MANAGE & MONITOR - Strategic Deployment & Cost Planning
• REPORT - Opportunity analysis & identification
• OPTIMISE - A live, fluid, IT strategy roadmap
• ASSESS - And so the process begins anew.