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Standard Support

If you lack systems administration resource, experience, or simply need a helping hand with your IT/network infrastructure, 7global can act as an on-demand extension to your company’s IT Team.

We will support your appliances whether you buy from us or you have existing devices that you currently use that you wish us to support, with all the benefits our expertise brings to your organisation.

Our Support analysts are experts in their field. We not only keep client services operational by delivering a broad range of skills, experience and expertise, but also by providing friendly, supportive technical advice whenever necessary.

For more information on some of the products 7global will manage for you please click here.

What you get

• Technical Helpdesk – Expert support, backed by strict SLAs on call handling and incident response times. 
• Change Control – Change is inevitable in IT, but managing the process and providing clear audit trails are vital if change is to have a positive and beneficial impact on business.